Refund policy

Returns and refunds

Every calendar, canvas, mug and tote bag is printed on demand, just for you. Below is how we handle damaged items and change-of-mind returns.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, email us at istvanmaar.photography@gmail.com within 14 days of the expected delivery date, with your order number and photos of the problem and the packaging. We will reprint and resend the item free of charge or, if you prefer, refund it. You do not need to send the damaged item back unless we ask you to.

Change of mind

We accept change-of-mind returns on items that have not been personalised, within 30 days of receiving them. To be eligible, the item must be unused, in the same condition you received it and in its original packaging, together with your receipt or proof of purchase.

  • Email us first at istvanmaar.photography@gmail.com to start a return. We will reply with the return address and instructions. Items sent back without a return request cannot be accepted.
  • You pay the return postage. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
  • Once your return arrives and has been checked, we will send you a replacement or refund your original payment method within 10 business days.

Items that cannot be returned for change of mind

  • Personalised items, for example where you added a name or text, or changed a calendar's start month, language, first day of the week or public holidays from the default
  • Sale items
  • Gift cards

This does not affect your rights under Australian Consumer Law. Damaged, faulty or incorrect items are always covered as described above.

Exchanges

The fastest way to get a different item is to return the one you have (if eligible) and place a new order for the item you want.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return non-personalised items within 14 days of receiving them, for any reason, under the conditions above. Personalised items are exempt.

Questions

For any question about returns or refunds, email istvanmaar.photography@gmail.com.

Istvan Maar Photography, 129 Capital Avenue, Glen Waverley VIC 3150, Australia

Last updated: 28/10/2026